Welcome to Revive. Our goal at Revive is to create an environment where you can learn about your genetic makeup, easily discover information relevant to your genetics and lifestyle, and connect with other people on the same journey. We aim to create tools that you can use to identify genetic variations of interest to you. We also aim to provide information that you can consider when thinking about how to respond to those variants of interest. For us to provide you with the Services described above we need to analyse files that contain data about your genetic variations. The information hidden in your genetic makeup is both extremely useful and personal.

“Revive” means Progress Health and Wellness Limited, and/or its affiliates (“Revive”, “we”, “us”).We provide website content, functionality, and other products and services to you when you visit or make purchases at http://www.reviveDNA.com (the “Site”) or remotely through any Revive applications (collectively, the “Services”). “Service” or “Services” includes Revive’s products, software, services, consultations, the mobile app and website (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by the user, regardless of if the use is in connection with an account or not.

Revive provides the Services subject to the following terms and conditions.

By accessing or using the Site or Services, you agree to be bound and abide by these Terms of Service. Please read them with care.

Requirements for Use of the Services

By using the Services, you represent and warrant to us that you are (i) of legal age to form a binding contract with Revive and agree to these Terms of Service, and (ii) are not barred under any applicable laws from doing so or from receiving Services in the jurisdiction where you reside or where you use them. You must be 18 years or older to create a Revive account or purchase a Revive Product (see below). If you do not meet these requirements, you must not access or use the Services.

Additional Terms

Your use of the Services is also subject to any applicable terms, policies, or rules that we may post or provide a link to on the Site. As of now, these terms include Revive’s Privacy Policy, and Platform Consent. All such applicable terms, policies and rules are considered part of these Terms of Service and incorporated by reference.

Description of Services

The Services include the following features and functions related to genetic interpretation:

a. Uploading a Genotype File.

Revive stores the data that you chose to upload that make up the DNA code of your genes (“Genotype File”). Revive will only store this data when you accept these Terms of Service. By uploading information on our systems, you agree to be bound by Revive’s Privacy Policy, and Platform Consent. Revive will only store information in compliance with any and all data privacy regulations applicable to you. Please be advised that you may be entitled to certain privacy rights depending on your location at the time you access our services, your nationality, and your place of residence. Please refer to our Privacy Policy to learn more about your privacy rights. To request our assistance regarding your rights under these Terms of Services, you can obtain more information about the protections given to your data by reaching out to our Privacy Team at support@reviveDNA.com. For those individuals within the European Economic Area (“EEA”) and the United Kingdom, you can reach us at support@reviveDNA.com Revive obtains this data from a genotype file that you upload. The genotype file data and any interpretation of that data, are your “Genetic Information.”

b. Revive Platform.

Revive hosts a platform (the “Revive Platform”) where you may receive insights about yourself or another person from Revive based on the Genetic Information you provide (“Revive Insights”) to us. By uploading your Genetic Information to our platform you are authorizing us to use, interpret your and deliver your Genetic Information as per our Privacy Policy to provide you a customized experience of our services and products (“Revive Products”). Revive Products are made by Revive and use a portion of your Genetic Information to offer a specific Revive Product or Service to you. The Revive Platform provides you with tailored results based on the genotype file you choose to use.

c. Revive Account.

Revive provides you access to a software platform via a https://reviveDNA.com account (the “Revive Account”). Your Revive Account allows you to manage your Genetic Information, your Revive Insights, the Revive Products you purchased, and other account settings. If you subscribe as an ‘Individual’ user then you will be limited to a single genotype file upload, whereas if you register as a ‘Professional’ user then you will have unlimited uploads available. Professional users need to abide to our Privacy Policy and the “Professional Users Privacy Term Sheet”

Revive Services include, but are not limited to, utilities (tools within the website that perform specific functions relating to processing your genetic and lab test data and presenting results) for interpreting your Genetic Information. These are not guaranteed to be accurate and may be discontinued at any time. Services also include a community platform for forum-based discussion where you can share information related to the findings we made based on your Genetic Information. This community platform may be cancelled at any time.

Services are offered to you via a subscription membership with either a yearly, monthly, or 6 monthly fee determined by the subscription package you choose. Subscriptions cannot be placed on hold. We provide a free trial and demo version for those who wish to try the site before purchasing or uploading their Genotype File. Please see the Renewals, Cancellations, and Refund Policy below for more information.

Revive reserves the right to terminate your membership for any reason. Nothing in the Services provided under the subscription membership model grants you a perpetual license. However, you will continue to have access to any and all privacy rights you are entitled to as per our Privacy Policy after the termination of your membership for any reason. Your membership is only a subscription where you must pay an ongoing subscription fee to have up-to-date access to the Service or new membership offerings.

Once your sample is received by Revive, DNA extraction, sequencing, and data analysis are performed to provide non-diagnostic reporting and recommendations. At its discretion, Revive may use third-party laboratories to perform DNA extraction, sequencing, and data analysis. Your sample collection kit may be Revive-branded even when such a third party will be doing DNA extraction, sequencing, or data analysis. By returning a sample kit, you acknowledge and agree that Revive may provide the sample to such third parties for DNA extraction, sequencing, or data analysis.

Revive and its affiliates may not be able to process your sample if your sample does not contain a sufficient amount of DNA or is contaminated. If this occurs, Revive will notify you and ask you to provide a new sample.

Changes to these Terms of Service and the Services

We may revise and update these Terms of Service and post the updated Terms of Service on the Site. All changes are effective immediately when we post them, and they apply to all access to and use of the Services from that point onward. If you use the Services after we post revised Terms of Service, you acknowledge and agree to the revised Terms of Service.

We reserve the right to withdraw or amend the Services or any portion thereof in our sole discretion without notice. We will not be liable if for any reason the Services or any portion are unavailable at any time or for any period.

Registering for and Accessing the Services

Eligibility to Use the Services. Unregistered guests, free registered guests, paid subscribers, and people who purchase and/or activate a DNA kit are all “Users” under these Terms. Users are subject to Revive’s Terms of Use, Privacy Policy, and Platform Consent requirements. Users must create an account to use the Services. You must provide accurate, complete and current information when you register.

To access certain features and functions of the Services, you must create a Revive Account. To establish a Revive Account, you must provide certain information that we request. By uploading this information when you create your account on our platform, you authorized us to use it in accordance with Revive’s Terms of Use, and Privacy Policy. This information includes:

your name and email address;

your date of birth; and

information we need for providing you with insights (genotype file)

To purchase a Revive Product, you must also provide the following:

your credit card or other billing information.

By registering for the Services, you represent and warrant that the registration information you provide is accurate, current, and complete. You also agree that all information you provide to us, no matter how you do so, is governed by our Privacy Policy, Revive Platform Consent and any and all laws and regulations applicable to you. You consent to us using your information in ways that are consistent with our policies.

You must obtain Internet access to use the Services. You are responsible for (i) any Internet access fees and providing your own equipment for Internet access, and (ii) ensuring that all persons who access the Services through your internet connection or on your behalf are aware of these Terms of Service and comply with them.

When you create a Revive Account, you must choose a password and treat your password as confidential. You agree not to let someone else access the Services using your username, password, or other security information. You agree to let us know immediately of any unauthorized account access or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. When accessing your account from a public or shared computer, you should use particular caution so that others are not able to view or record your password or your other information. Revive is not liable for any loss or damage that results from your failure to comply with these obligations. You authorize Revive to authenticate your identity when accessing the Services. This may include asking you for your date of birth and other information that will allow Revive to reasonably verify your identity.

You must provide a valid credit card number or a web-based payment account when you order a Revive product or service. You represent and warrant that you are authorized to use such a credit card or web-based payment account, and you agree to pay all charges incurred using your account. You agree that we may pass your credit card information and related personally identifiable information to our designated service provider(s) for their use in charging you for the services ordered by you. We reserve the right to accept or reject orders for any reason. Price and availability of any service are subject to change without notice (unless you have purchased an ongoing subscription to a Revive product or service, in which case the subscription price paid by you for such service shall apply during the term of such subscription).

If we believe that you have violated these Terms of Service, we have the right at any time to disable or terminate access to your account.

Uploading Your Genotype File

To upload your genotype file for use with the Revive Platform, you must have a genotype file from previous sequencing through a third party. When you upload your genotype file, you agree to the following:

You are uploading your genotype file or a file for someone from whom you have obtained prior written consent for each of the uses we make of that information to provide our Products, and that you are legally authorized to act as per our Privacy Policy.

You are 18 years of age or older, or you are uploading a file for a person who is 18 years of age or older for whom you are legally authorized to provide a file, and who can provide valid expressed consent for the use of its Genetic Information as per our Terms of Use and Privacy Policy.

You allow Revive to perform analyses on the genotype file you provide to generate Genetic Information. You allow Revive to collect, process and store the Genetic Information in accordance with these Terms of Service, our Privacy Policy and Platform Consent.

You understand that health-related interpretations are for information purposes only and not intended to diagnose or treat diseases. You should consult a physician, genetic counsellor, or qualified health professional before acting on any interpretation. Revive may provide a consultation as part of our service and/or products.

Purchases Using the Revive Platform

The Revive Platform provides a venue for you to receive personalised information or purchase Revive Products based on your Genetic Information.

You agree to pay for all Revive Products you purchase, including any taxes and fees that apply. Prices listed in the Revive Platform may change at any time. We do not provide price protections or refunds on previous purchases in the event of a Revive Product price reduction or promotion.

Revive does not submit or process insurance paperwork or claims for the Services. We do not expect the Services to be covered by any health insurance policy nor guarantee that the fees charged for any Service will be reimbursed by any insurance provider.

When you purchase a Revive Product, Revive will use the Genetic Information requested for purposes of the Revive Product, as per our Privacy Policy. This is typically the smallest amount of data required to offer the Revive Product. We may offer you related product and service purchases within our Revive Product, or we may offer you an opportunity to purchase a subscription for products or services. Such additional purchases are at your option.

a. Service Fees.

By registering for an account with us, you will receive rights and privileges that are personal and non-transferable. Revive is not responsible for any currency conversion or transaction fees charged by your payment method service provider. We charge fees based on our sales agreement with you, whether that agreement is separately signed, or part of an online check-out process. We reserve the right to change prices for the Services at any time, but any such change will only apply to you when your then-current enrolment term is renewed. You are responsible for paying any and all applicable sales and use taxes for the purchase of the Services. We may suspend or terminate your account and/or access to our Services if your payment is late and/or your offered payment method (e.g., credit card or PayPal account) cannot be processed.

b. Renewals, Cancellations, And Refund Policy.

Subscriptions

i. Automatic Renewals.

Subscriptions automatically renew to ensure an uninterrupted service. This means that once you become a subscribing member, your subscription will automatically renew based on the subscription you chose (e.g. annually, monthly, etc.) unless you cancel by following the instructions in this agreement.

UNLESS YOU NOTIFY US AT LEAST 30 CALENDAR DAYS PRIOR TO THE END OF THE CURRENT SUBSCRIPTION PERIOD THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU. AUTO-RENEWED SUBSCRIPTIONS WILL NOT BE REFUNDED.

Please ensure that your billing information is correct to prevent your subscription from lapsing. If you discontinue an old Subscription plan no longer offered by stopping its renewal, or allowing it to expire, you are not guaranteed to be able to purchase it again at the same price in the future. Prices and terms for subscriptions may change at any time. The price and terms in place when you made your initial purchase or when your subscription last renewed will stay in effect for the duration of that subscription period, but new prices and terms may apply to renewals or new subscriptions. Revive will give you reasonable notice of any change in price or terms before they go into effect. If you do not want to renew your subscription under these new prices or terms, you may cancel your subscription as described below.

In order to participate in the Program, your Membership Fee payments will be charged to your credit card on a recurring basis. You hereby agree to allow Revive to securely store your credit / debit card information (the “Payment Method”). You authorize the Payment Method to be used automatically for your payment responsibilities to Revive. If a credit card account is being used for a transaction, Revive may obtain preapproval for an amount up to the amount of the payment. If you want to designate a different payment method or if there is a change in your Payment Method information, you can change the information with Revive. This may temporarily delay your ability to make online payments while Revive verifies the new payment information. You represent and warrant that: (1) any credit / debit card information you supply is true, correct and complete, (2) charges you incur will be honoured by your credit/debit card company, (3) you will pay the charges incurred in the amounts posted, including any applicable taxes, and (4) you are authorized to make a purchase or other transaction with the relevant credit / debit card and information. You agree and authorize the Payment Method to be billed automatically in accordance with the Membership Fee Payment Schedule in an amount equal to the Membership Fee in effect for your Membership Term.

If Revive is unable to secure funds from your debit / credit card(s) for any reason, including, but not limited to, insufficient funds in the debit / credit card or insufficient or inaccurate information provided by you when submitting electronic payment, Revive may undertake further collection action, including application of penalty charges to the extent permitted by law.

ii. Subscription Cancellations and Refunds.

To cancel your subscription, in your Revive account go to Profile > My Account > Cancel account.

Revive values the satisfaction of its customers and offers a fourteen (14) day money back guarantee. If you are not satisfied with your subscription, you may request a full refund by contacting Customer Support (support@reviveDNA.com) within fourteen (14) days of the initial purchase date of the subscription.

After the initial fourteen (14) calendar days, subscriptions are not eligible for refund. Refunds will also be refused to subscribers who have uploaded their genotype to Revive and have accessed the site. If you have questions about your refund eligibility and amount, please contact Customer Support (support@reviveDNA.com)

All refunds will be reimbursed to the original payment method with which the purchase was made. Please allow a reasonable time for the refund to be credited to your account.

You may discontinue use of the Services at any time. You also have the right to close your Revive Account at any time through your Revive Account settings. In keeping with our Privacy Policy, even if you close your account, you will be able to exercise all your rights and privileges under our Privacy Policy . We cannot restore access to your Revive Account after it has been closed, but you will be able to exercise any of your rights by contacting our Privacy Team at support@reviveDNA.com. Genetic Information that has already been transferred to DNA Product Partners or Research Partners may not be able to be removed or de-identified from Partners’ databases by Revive. You may also request that Revive delete your data, in accordance with the process described in our Privacy Policy.

If you violate these Terms of Service, Revive has the right to terminate your access to all or part of the Services.

Taxes and Fees: Revive is not responsible for your failure to timely cancel your subscription renewal, nor for any credit card charges and fees you incur as a result of your failure to timely cancel a renewal. You will be responsible for all taxes and fees charged by other companies such as shipping, mobile carrier fees, data plan charges, overdraft fees, credit card fees, and foreign transaction fees.

DNA Testing Kits

i. Cancelling Laboratory Processing.

You may cancel the laboratory processing of your DNA kit by contacting our Customer Support. When you contact Customer Support you will need to provide the barcode that was included in your DNA test kit. We recommend you store the code in a safe place. Your sample will get destroyed automatically one year after it was collected.

You cannot cancel the laboratory processing of your DNA kit after it has been received by the lab.

Revive does not store your genetic data alongside any personal identification. If you choose to cancel your subscription you will have the opportunity to request a deletion of all your data at cancellation.

ii. Refund Eligibility.

DNA Kit purchases are not eligible for refunds.

iii. Replacement Testing Kits.

Should you require a replacement DNA testing kit, you may email Customer Support (support@reviveDNA.com) and provide the same information that you provided when you ordered your DNA Kit. Replacement kits are £50 per kit (plus applicable shipping and handling).

DNA Kit + Subscription Bundle

iv. Refund Eligibility.

The DNA Kit + Subscription Bundle is not eligible for refunds.

Consultations

v. Refund Eligibility.

A refund may be requested on consultation purchases within 30 days of purchase if the consultation has not yet been completed. There are no refunds after the consultation has been completed. Monthly Consultation Subscription renewals are non-refundable.

vi. Gift and Offer Codes.

From time to time, Revive may offer gift codes, offer codes or other promotional codes to qualified customers through a variety of marketing activities and communications (collectively, “offer codes”). These offer codes are redeemable towards a purchase on www.reviveDNA.com, subject to certain product exclusions or any other restrictions as may be determined and communicated by Revive at its sole discretion. Only valid offer codes provided or promoted by Revive will be honoured at checkout. Codes that are supplied or promoted by third parties without Revive’s authorization will not be considered valid. Offer codes may not be combined and customers are limited to the use of a single offer code per order. Revive is not responsible for lost, stolen or any unauthorized use of codes. Offer codes cannot be redeemed for cash or any cash equivalent, and no substitutions or credits are allowed. The value of any offer code will not be refunded or credited back if any or all of the purchased products or services is returned. Expiration dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged, or expired, and where prohibited.

vii. Spokespersons.

From time to time, Revive may engage spokesperson, influencers, bloggers or other individuals or entities who have been compensated or incentivized to speak on behalf of the Revive brand. When you receive an offer code from a third-party source, such as a television or radio show host, or a social media account, please note that such individuals or organizations may have been compensated by Revive for their statements or representations.

viii. Re-shipping home test kits.

If a home testing kit purchased from our website requires replacement due to a lost kit, insufficient sample, or any other reason that is not the fault of Revive, a $20 reshipping fee will apply. This fee covers the cost of processing and shipping the replacement kit to you. By purchasing a home testing kit from our website, you agree to pay the reshipping fee if a replacement kit is required for any reason. Please note that this fee is non-refundable and must be paid before the replacement kit is shipped.

Revive shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering, or reporting information through this site or lab tests.

User Information and Content

Revive does not claim ownership of any content that you personally create or submit as part of the Services, including without limitation photos, any comments in forums, status updates posted to your profile page, or other information that you submit (collectively, “User Content”). However, by submitting, posting, or displaying your personal content, you give Revive, its affiliated companies, certain vendors, sub-licensees and successors a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display, distribute, reproduce, edit, reformat, and create derivative works of your User Content.

Subject to the limitations set forth in our Privacy Policy, any questions, comments, suggestions, reviews, or other information about our products or services submitted to us through the Site or otherwise (“Feedback”) will be deemed non-confidential and non-proprietary. We will be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation or compensation to you or others.

You understand that we do not control, and are not responsible for, Feedback made available through the Site and that by using the Site, you may be exposed to Feedback that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. We expressly disclaim any liability for such Feedback. In that regard, you agree that you must evaluate, and bear all risks associated with, the use of any Feedback, that you may not rely on said Feedback, and that under no circumstances will we be liable in any way for any Feedback or for any loss or damage of any kind incurred as a result of your use of any Feedback posted, emailed or otherwise made available on the Site. You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse, delete, or move any Feedback on the Site for any reason.

Disclosure of individual-level Genetic Information and/or Self-Reported Information to third parties will not occur without your express consent and pursuant to the terms of our Privacy Policy. Please note that Revive cannot control any further distribution of Genetic Information and/or Self-Reported Information that you share publicly on the website. You acknowledge and agree that you are responsible for protecting and enforcing those rights and that Revive has no obligation to do so on your behalf once you have made such information public.

You acknowledge and agree that Revive has the right to monitor any use of its systems by its personnel at any time and maintain copies documenting such monitoring. Our Privacy Policy set forth the expectations of privacy any individual should have in terms of usage of the Revive Services, website, or other systems. If you have given consent for your Genetic Information and Self-Reported Information to be used in Revive Research as described in the Informed Consent form and our Privacy Policy, you are also providing consent for us to share your anonymized information in the Aggregated Genetic Information and Self-Reported Information with other third parties providers which may result in publication of such information in a peer-reviewed scientific journal. We may also include your information in Aggregated Genetic Information and Self-Reported Information disclosed to third-party non-profit and/or commercial research partners who may or may not publish that information in a peer-reviewed scientific journal. Revive Research may be sponsored by, conducted on behalf of, or in collaboration with third parties, such as non-profit foundations, academic institutions or healthcare providers. Revive Research may study a specific group or population, identify potential areas or targets for therapeutics development, conduct or support the development of drugs, diagnostics or devices to diagnose, predict or treat medical or other health conditions, work with public, private and/or non-profit entities on genetic research initiatives, or otherwise create, commercialize, and apply this new knowledge to improve health care. We strictly adhere to data privacy law and will never release your individual-level Genetic Information and/or Self-Reported Information to any third party without asking for and receiving your consent to do so, unless required by law.

You understand that by providing any sample, having your Genetic Information processed, accessing your Genetic Information, or providing Self-Reported Information, you acquire no rights in any research or commercial products that may be developed by Revive or its collaborators. You specifically understand that you will not receive compensation for any research or commercial products that include or result from your Genetic Information or Self-Reported Information.

Links to Third Party Sites

We think links are convenient, and we sometimes provide links and references on this Site to third-party websites or other types of providers. If you use these links, you will leave our Site and Services. We provide links as a matter of convenience and at the request of our Users. We do not have any control over third-party services, websites, and we are not responsible for any of the third-party websites (or the products, services of any kind, or content available through any of them). Thus, we do not endorse or make any representations about such third-party websites, any information, software, products, services, or materials found there or any results that may be obtained from using them. If you decide to access any of the third-party services and or websites linked to or referred from the Site, you do so entirely at your own risk.

Your correspondence or business dealings with/or participation in promotions of-information providers, vendors, and/or resources found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such information provider or resource. You acknowledge and agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such information provider or resources on the Service.

Customer Conduct and Unauthorized Activities

As a condition of your use of the Services you warrant that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, or notices. You may not use the Services in any manner that could damage, disable, overburden, or impair Services or interfere with any other party’s use and enjoyment of the Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Services. Furthermore, you agree not to use the Services to:

Upload, post, email, or otherwise transmit any material that is derogatory, defamatory, obscene, or offensive, such as slurs, epithets, or anything that might reasonably be construed as harassment or disparagement based on race, color, national origin, sex, sexual orientation, age, disability, religious or political beliefs, or other statutorily protected status.

Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

You are guaranteeing that any sample you provide is your saliva; if you are agreeing to these TOS on behalf of a person for whom you have legal authorization, you are confirming that the sample provided will be the sample of that person.

If you are a customer outside the U.S. providing a saliva sample, you confirm that this act is not subject to any export ban or restriction in the country in which you reside.

Add your own headers, forge headers, or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services.

“Stalk” or otherwise harass another user.

Upload, post, email, or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).

Download any file posted by another user of the Services that you know, or reasonably should know, cannot legally be distributed in such manner.

Upload, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights (“Rights”) of Revive or any other party.

Advertise or offer to sell or buy any goods or services for any business purpose, unless such area specifically allows such messages.

Upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas that are designated for such purpose and only to the extent such content is authorized by law.

Upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

Use manual or automated software, devices, scripts, robots, other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the site.

Engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Services.

Attempt to or actually override any security component of the Services.

Interfere with or disrupt the servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.

Reverse engineer, decompile, disassemble, translate, mirror, or create derivative works of our Site or disrupt its normal functionality or intentionally or unintentionally violate any applicable local, state, national, or international law, or any regulations having the force of law.

Violate these Terms of Service, any code of conduct or other guidelines which may be applicable.

Intentionally or unintentionally violate any applicable local, state, national, or international law, or any regulations having the force of law.

You acknowledge and agree that you are solely responsible for (and that Revive has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Revive may suffer) of any such breach. In case of breach of any one of these agreements Revive has the right to suspend or terminate your account and refuse any and all current or future use of the services (or any portion thereof) and you will defend and indemnify Revive and its affiliates against any liability, costs, or damages arising out of the breach of the representation.

If you violate the terms of this Section and/or Revive has a reasonable ground to suspect that you have violated the terms of this Section, Revive has the right to suspend or terminate your account and refuse any and all current or future use of the service (or any portion thereof).

Content of Revive Products

The Revive Platform describes each Revive Product with information such as the science behind the product and the potential limitations of the product. This information is found on the details page for each product.

You may choose which interpretations you would like to receive based on these descriptions and your own judgment. Revive may provide interpretations of your Genetic Information and is responsible for the content of Revive Product(s), including the scientific basis of each product and the information each product provides. As part of our product review process, Revive evaluates the scientific quality behind all Revive Products on the Revive Platform. We ask that you report any Revive Product that you believe does not conform to quality standards or violate our Revive Platform policies. You can report these issues to Customer Support (support@reviveDNA.com).

Please do not include any protected health information or other sensitive information when you contact Customer Support. Note that inquiries sent through the Customer Success portal, or emails are not encrypted or secure. You may choose to send your questions or concerns about Revive’s use or disclosure of protected health information to the following address instead:

Progress Health and Wellness Limited

Suite 93, 89 Commercial Road

Bournemouth

BH2 5RR

You can retain copies of these communications for your records. You agree that all digital agreements, notices, disclosures, and other communications that we provide to you meet any legal requirement that such communications be in writing.

Communications

You are communicating with us electronically when you use any Service or send us emails and other communications from your desktop or mobile device. You agree to receive electronically all communications from us in connection with your Revive Account or your use of our Services, which may include emails, texts, mobile push notices, or messages on the Site or through other Services.

You can retain copies of these communications for your records. You agree that all digital agreements, notices, disclosures, and other communications that we provide to you meet any legal requirement that such communications be in writing.

Intellectual Property Rights

The contents of the Site and Services, including but not limited to all software, design, text, graphics, images, photographs, illustrations, audio and video material, artwork, databases, user interfaces, visual interfaces, sounds, artwork, computer code (including html code), products, information, and documentation, as well as the design, structure, selection, coordination, expression, “look and feel,” and arrangement of the Site and Services (collectively, “Material”) unless otherwise indicated, are owned, controlled, and/or licensed by Revive or its licensors. Any rights granted herein are expressly licensed. Revive does not grant any implied right to you or any other person and does not transfer or assign any ownership or intellectual property interest or title in or to the Site or the Services (or any part thereof) to you or anyone else. Accordingly, your unauthorized use of the Site or Services (including any Material) may violate intellectual property or other proprietary rights laws as well as other laws, regulations, and statutes.

Revive grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes, subject to these Terms of Service and in compliance with all applicable laws, rules and regulations and any agreements or terms with third parties to which you are subject.

Except for your rights to Revive Products you purchase, no other right, title or interest in or to the Services or any content on the Services is transferred to you. Revive reserves all rights not expressly granted. If you provide Revive with any suggestions, recommendations, or other feedback regarding the Services (“Feedback”), you agree that Revive may freely use and exploit such Feedback in any way and for any purpose. Any use of the Services not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

DMCA Notification.

We respect the rights of intellectual property holders. If you believe that any content on the Site violates these Terms of Use or your intellectual property rights, you can report such violation to us in accordance with the Digital Millennium Copyright Act (17 U.S.C. §512). In the case of an alleged infringement, please provide the following information:

A description of the copyrighted work or other intellectual property that you claim has been infringed;

A description of where the material that you claim is infringing is located on the Site (including the exact URL);

An address, a telephone number, and an e-mail address where we can contact you;

A statement that you have a good faith belief that the use is not authorized by the copyright or other intellectual property rights owner, by its agent, or by law;

A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner’s behalf; and,

Your electronic or physical signature, or that of the person authorized to act on behalf of the owner of the copyright or other right being infringed.

Notice of Limitations

Our genes influence many traits in our lives. At Revive, we believe in giving you access to your Genetic Information. This access can help you further your own self-discovery about your traits. But before you subscribe to our Services, you should be aware of what genetics can and cannot tell you.

Revive is not engaged in the practice of medicine, and information learned through Revive’s services is not intended for diagnostic or medical use:

Revive’s genetic testing services are not intended to be interpreted by users for the purposes of making any decisions regarding parentage or diagnostic or treatment. The information you learn through our services does not constitute medical advice, and you should not change your health behaviours solely on the basis of the provided genetic information.

BY USING REVIVE’S GENETIC TESTING SERVICES, YOU AGREE THAT YOU WILL NOT USE ANY INFORMATION PROVIDED BY REVIVE’S SERVICE FOR DIAGNOSTIC OR HEALTH RELATED DECISION MAKING BEFORE SEEKING PROFESSIONAL ADVICE FROM A PHYSICIAN, GENETIC COUNSELOR, OR SIMILARLY QUALIFIED HEALTHCARE PROFESSIONAL REGARDING ANY HEALTHCARE DECISIONS BASED ON GENETIC TESTING RESULTS PROVIDED BY REVIVE.

Rather, Revive’s services are for research, information, and educational use only. In short, much of the health-related information learned from the provided genetic testing results have not been clinically validated and the technology Revive uses, although used in research, is not broadly used in healthcare settings. Clinical validity refers to how well a specific genetic variant is related to the presence, absence, or risk of a specific disease or condition.

In considering a purchase of the Services or any Revive Product, you should be aware of certain risks and limitations of genetic interpretation. These include the following:

a. Genetics is an evolving field of study

Revive Products are based on the current knowledge of genetics. This knowledge changes every day as we learn more through research. A Revive Product based on the current state of knowledge may have a different interpretation in the future.

Even though we know many traits have a basis in genetics, we may not know or understand all the genetic contributions for a trait. Research in science and medicine is continuously discovering new links between genes and traits. Such research is also showing that some previously identified links may not be valid.

Every genome is different. Every person has variations that are either unique to them or are not well described in medical and scientific literature. Your DNA will have variations that are not fully understood. As such, some Revive Products may reveal variations in your DNA that they cannot currently interpret.

Revive Products provide interpretations based on scientific studies. Such studies are often based on a specific population, such as a specific ethnicity. Thus, you may receive interpretations that are based on a population that differs from your ethnicity or genetic background.

b. Genetics cannot tell you everything about yourself

There are few cases where a single gene (or variation in a single gene) is completely predictive of any one trait. Most traits are influenced by multiple genetic and non-genetic factors. Your lifestyle, your environment and chance can also play a role in whether you will have or develop a trait.

The interpretation of Genetic Information is often as a probability, likelihood, or risk. Even if you have one or more genetic variations linked to a certain trait, it may not mean that you have or will develop that trait.

In addition to non-genetic factors, multiple genes or genetic variations often influence a single trait. That means the effect of any one single genetic variation may be low.

Even if you do not have one or more genetic variations linked to a certain trait, you may still have or develop that trait.

In some cases, it is more accurate to measure your physical trait (e.g., height) than to use Genetic Information to predict the trait (e.g., genes for height).

c. You may discover information that causes you distress

You cannot unlearn the knowledge you gain from a Revive Product. Some people prefer not to know their Genetic Information for some traits.

You may discover Genetic Information that you do not expect. In some cases, this information may be interesting. In other cases, it may lead to unintended reactions such as anxiety, depression or distress. Examples of these include:

discovering an unexpected genetic risk for a health condition

Revive allows you to select which insights you would like to receive by purchasing Revive Products and navigating the platform. You are responsible for considering the potential impact this information may have on you or your relatives before purchasing a Revive Product.

d. Revealing your Genetic Information may affect your privacy

You may also wish to publicly share results on your own.

You should be careful about sharing your Genetic Information with others and know the consequences before doing so.

Genetic Information that you choose to share with your health professional may become part of your medical record. That means it could be accessible to other health professionals and possibly health insurance providers in the future.

Please see our Privacy Policy for further information about how we handle your Genetic Information and your options for disclosure of such information. Our Privacy Policy describes how Revive protects your privacy, and our Platform Consent describes the risks and benefits of genetic interpretation.

e. Your Genetic Interpretation may have implications for your relatives

Your biological relatives will share some portions of your DNA. Because of this fact, some information you receive from Revive Products you use may have implications for them as well.

Genetic Information can reveal information that is surprising to you or your family. For some Revive Products, information may show that other relatives are at risk for a health condition they did not know about before.

It is important to consider how information you learn may have a positive or negative impact on members of your family. Some of your family members may not want to know about such Genetic Information.

If you have questions about how to share sensitive Genetic Information with relatives, you should speak with a qualified healthcare provider, such as a genetic counselor.

f. You may receive information about your health

Revive Products analyse your Genetic information for Health purposes and may suggest actions or interventions that you can take related to your health. However, Revive Products do not have a complete view of your health history. Before you act on any health information provided through Revive Products, please first consult with a healthcare professional.

Not all Genetic Information can or should be acted upon. If you have questions or concerns, you should speak with a health professional such as a physician or genetic counsellor prior to purchasing a Revive Product.

The results of Revive Products should not be used to diagnose or treat a medical condition. You should consult a qualified healthcare provider before you take medical action.

Not all scientific and health interpretation claims have been validated by the scientific and/or medical community or the Food and Drug Administration (“FDA”). However, not all Revive Products on the Revive Platform require approval by the FDA.

Revive does not provide allergy testing and none of our content should be interpreted as allergy testing.

PLEASE CALL YOUR DOCTOR OR EMRGENCY SERVICES IMMEDIATELY IF YOU THINK YOU MAY HAVE A MEDICAL OR PSYCHIATRIC EMERGENCY.

Disclaimer of Warranties

Revive makes its best efforts to provide accurate Genetic Interpretation and to offer Revive Products of high quality. However, we do not warrant the accuracy, completeness, or usefulness of the Services.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: (1) YOUR USE OF THE SERVICES ARE AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. REVIVE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. (2) REVIVE MAKES NO WARRANTY THAT (a) THE SERVICES WILL MEET YOUR REQUIREMENTS; (b) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, UNFAILINGLY SECURE, OR ERROR-FREE; (c) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (d) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS AND (e) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. (3) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. (4) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM REVIVE OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS. (5) YOU SHOULD ALWAYS USE CAUTION WHEN GIVING OUT ANY PERSONALLY IDENTIFYING INFORMATION ABOUT YOURSELF OR THOSE FOR WHOM YOU HAVE LEGAL AUTHORITY. REVIVE DOES NOT CONTROL OR ENDORSE ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN THE SERVICES AND, THEREFORE, REVIVE SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN THE SERVICES.

You understand that we cannot and do not guarantee or warrant that content available for downloading from the Site or any links provided on the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient anti-virus protections to meet your needs. You are also responsible for maintaining a means external to our Site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation of Liability

IN NO EVENT WILL REVIVE, THE REVIVE PARTNERS, REVIVE AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO SITE, OR ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

WITHIN THE LIMITS ALLOWED BY APPLICABLE LAWS, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT REVIVE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF REVIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (a) THE USE OR THE INABILITY TO USE THE SERVICES; (b) ANY ACTION YOU TAKE BASED ON THE INFORMATION YOU RECEIVE IN THROUGH OR FROM THE SERVICES, (c) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, (d) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES; (e) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (f) THE IMPROPER AUTHORIZATION FOR THE SERVICES BY SOMEONE CLAIMING SUCH AUTHORITY; or (g) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES.

You also release, waive, discharge, and promise not to sue or bring any claim of any type against us for any loss, damage or injury relating in any way to the Services or any part thereof. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.” IF YOU ARE A RESIDENT OF ANOTHER JURISDICTION, YOU WAIVE ANY COMPARABLE STATUTE OR DOCTRINE.

Indemnification

You agree to defend, indemnify, and hold harmless Revive, its affiliates and licensors and their respective officers, directors, employees, contractors, consultants agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of these Terms of Service or your use of the Services, including, without limitation, any use of the content, services, and products of the Services other than as expressly authorized in these Terms of Service or your use of any information obtained from the Site.

General Practices Regarding Use and Storage

You acknowledge that, in accordance with the applicable laws and regulations, Revive may establish general practices and limits concerning use of the Services, including without limitation the maximum number of days that Personal Information and Services content will be retained by the Service, the maximum disk space that will be allotted on Revive’s servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Services in a given period of time. You acknowledge and agree that Revive has no responsibility or liability for the deletion of or failure to store any messages, other communications, or other content maintained or transmitted by the Services; or for the loss of Genetic Information due to malfunction or destruction of data servers or other catastrophic events. You further acknowledge that Revive reserves the right to change these general practices and limits in its sole discretion. Nothing in this section will be construed as to interpret any limitation on your rights to access, delete or request the correction of your information as per the terms of our Privacy Policy. You can ask for more information regarding your rights by reaching to our Privacy Team at support@reviveDNA.com.

Account Closure

The TOS will continue to apply until terminated by either you or Revive as set out in this Section.

If you want to terminate your legal agreement with Revive, you may do so by notifying Revive at any time in writing, which will entail closing your accounts for all of the Services that you use. Your notice should be sent, in writing, to Revive’s address, Progress Health and Wellness Limited, Suite 93, 89 Commercial Road, Bourenmouth, BH2 5RR or online via Customer Support. If you provide a notice online via support@reviveDNA.com, Revive will send you an email asking you to confirm your request, and your notice will be effective following receipt of a second email confirmation from you.

If you terminate your legal agreement with Revive, and except for the exercise of your rights as per our Privacy Policy, your information will no longer be accessible through the Site or Services. We cannot restore access to your Revive Account after it has been closed. You will be unable to purchase another Revive Product on the Revive Platform unless you create a new Revive Account and upload your genotype file again.

No software, technology or other information from this platform may be downloaded or otherwise exported or re-exported to any person or entity in the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Denial Orders or otherwise prohibited by United States export control laws. By downloading or otherwise using any software, technology or other information from this platform in any manner whatsoever, you represent and warrant that you are not on any such list or located in, under the control of, or a national or resident of any such country.

Dispute Resolution

For customers within the European Economic Area (“EEA”) and the United Kingdom, the terms of this section 20. “Dispute Resolution” will be applicable to you in all cases except those arising out of the application, interpretation and enforcement of our Privacy Policy. For all other disputes not connected with our Privacy Policy, these Terms of Use, and in particular, this section 20. “Dispute Resolution” will be applicable to all users of any Revive Services. For Customers outside the European Economic Area (“EEA”) and the United Kingdom, the terms of this section 20 “Dispute Resolution” will be applicable to all disputes, including those arising out of the application, interpretation and enforcement of our Privacy Policy.

If a dispute arises between you and Revive, you agree to first contact Revive’s Customer Support to seek a resolution. If our Customer Support (support@reviveDNA.com) is not able to resolve the issue, then except for disputes relating to the infringement or other misuse of intellectual property rights:

Such disputes will be resolved through binding arbitration rather than in court.

This arbitration will be administered by the American Arbitration Association (“AAA”).

Such arbitration will follow the rules of the AAA (“AAA Rules”), as modified by these Terms of Service.

The arbitration will be conducted in the English language.

Any arbitration hearing will be held in Orange County, California.

If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as set forth in the Federal Rules of Civil Procedure Rule 11), then the AAA Rules will apply regarding payment of arbitration costs. The AAA Rules and fees are available online at www.adr.org or can be obtained by calling the AAA at 1-800-778-7879. You and Revive both agree that either party may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

You and Revive agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated or representative proceeding. Further, unless both you and Revive agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

If this Section 20 is found to be unenforceable, then this Section 20 will be null and void. In such a case, you and Revive agree that the exclusive jurisdiction and venue described in Section 23 will govern any action arising out of or related to these Terms of Service.

Health Coaching

If you (the “Client”) consent to participate voluntarily in a Coaching Program (the “Program”) offered by Progress Health and Wellness Limited (hereafter referred to as “Revive”), you recognize this Program may contain certain inherent risks.

You expressly assume the risks of the Program and you take full responsibility for your life and well-being and all decisions made before, during and after the Program.

You understand that the information provided at or in conjunction with the Program, including dietary recommendations and/or supplement advice is not intended to be a substitute for professional medical advice, diagnosis, or treatment that can be provided by your physician, therapist, licensed dietitian or nutritionist, or any other licensed or registered healthcare professional.

You understand that Revive is not a medical or mental healthcare provider and is not providing healthcare, medical or nutrition therapy services or attempting to diagnose, treat or cure in any manner whatsoever, any disease, condition or other physical or mental ailment of the human body. Rather, Revive and its team are only serving in their capacity to match the customer, you, to an independent health coach or Program Coach.

You understand and agree that your Program coach is not acting as your primary care doctor, psychiatrist, psychotherapist, marriage or family counsellor or in any other licensed practitioner role. Your Program coach will not provide any specific services that are licensed healthcare-related activities. If you require such services, your Program coach may recommend a licensed practitioner in your geographic area.

You agree to seek the advice of your physician or other qualified healthcare professional prior to and during the Program regarding any questions or concerns you have about your specific health situation, possible or actual pregnancy, known or suspected food sensitivities or allergies, dietary restrictions, or any medications you are currently taking. You agree to not disregard professional medical advice or delay seeking professional advice or stop taking any medications without speaking to your physician or healthcare professional.

You agree to disclose to Revive in advance any known or suspected food allergies or sensitivities, any physical limitations that may impact your breathing or movement, or any other health or mental condition that may affect or be affected during the Program. If you suspect that you have a medical problem, you agree to inform Revive immediately.

You understand that no claim is made as to the certain efficacy of any nutritional or supplement protocols. Additionally, you understand that this program may also include recommendations in regard to bringing balance to the physical, emotional, mental and spiritual components of your being. These recommendations may include but are not limited to, stress reduction techniques, food modifications, sleep hygiene, corrective stretching and strengthening exercises, range of motion exercises, resistance training, postural exercises, cardiovascular exercise and shoe wear and orthotic recommendations. You understand that adopting any of these recommendations is voluntary and by choice.

You fully understand that all lifestyle recommendations, including but not limited to physical exercise and food are designed with your health, well-being and utmost safety in mind. You have been informed and understand physical exercise and food modifications have been associated with certain risks, including but not limited to, musculoskeletal injury, spinal injuries, abnormal blood pressure responses, respiratory distress, and in rare instances heart attack or death. Every effort will be made to minimize these risks.

You consent that all sessions will be recorded, and you grant permission for other Revive health coaches and employees to review these recordings and all the information therein. You consent that in the future Revive may use your data for research or product building purposes or speak about your case in marketing materials or as case studies, without including any identifying information.

Any identifiable information that is obtained from your medical history, fitness level, and coaching sessions will be treated as privileged and confidential and will not be released or revealed to any person outside of Revive other than your healthcare providers without your expressed written consent.

Revive takes reasonable steps to keep information from coaching sessions confidential. You understand that, despite their efforts, communications between Revive and you containing information related to your coaching sessions might be unlawfully intercepted by third parties, not under the control of Revive. Accordingly, neither Revive nor any of our service providers can ensure or warrant the security of any information You transmit to Revive over the internet, email or via text message. Any such transmission is done at your own risk.

In general, all communications between Revive and the Client are confidential. No identifiable information about the Client will be released to individuals outside of the company without the Client’s permission. The EXCEPTIONS to confidentiality include, but are not limited to the following: (1) the coach determines that a client is a threat to himself or herself, or another person; (2) there is suspected abuse or neglect of a child, an elderly or disabled person; (3) the client is threatening to commit a crime; (4) there is a medical emergency; or (5) through a court order to disclose a client’s records. Moreover, Revive may disclose any information from coaching sessions as required by applicable law, or as necessary or advisable to: (a) protect Revive rights, safety or property or the rights, safety or property of others, including consultation(s) with counsel; (b) respond to the Client’s requests for customer service or other information; or (c) comply with legal process or cooperate with law enforcement or governmental requests.

In the event that you may injure yourself or become ill as a result of your participation in this program, you hereby release, discharge, and waive any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands which you have ever had, now have, and could have in the future against Revive, arising from your participation in anything related to the Program, now or in the future.

Any disputes that may arise between the Client and Revive and its coaches shall be resolved by mediation, and if not resolved by mediation, then by binding arbitration under the procedures and supervision of the American Arbitration Association. Damages will be actual monetary damages only and limited only to a refund of fees paid to Revive.

Revive does not make any guarantees, warranties or representations about the results that the Client will achieve through coaching. The Client agrees that using any of the coaching services is entirely at their own risk. The services are requested at their own choice and with inherent singular responsibility. Any action or lack of action, taken by the Client based on coaching advice received from Revive is done solely by the Client’s choice and is their responsibility, and is neither the responsibility nor liability of Revive.

Revive and its coaches shall not be held responsible or liable for any loss or damage caused, or alleged to have been caused, directly or indirectly, by the information or suggestions provided by Revive and its coaches, whether such information is provided via a face-to-face meeting, telephone communication, the internet or other form of communication. You hereby release Revive and its principals, directors, officers, employees, affiliates, representatives, successors and assigns from any claims, liability, costs or expenses in connection with any coaching services, information or materials. You shall indemnify and hold harmless Revive and its principals, directors, officers, employees, affiliates, representatives, successors and assigns from any claims, liability, costs or expenses in connection with any coaching services, information or materials which you might share or transfer to another individual.

You understand the Healthie portal messaging system is just for clarification or support questions and your coach may deem it necessary to suggest using a visit to answer more extensive questions. Furthermore you understand there are no guarantees made on when, or if, questions submitted to the portal messaging system will be answered.

Extensive health data material review (lab tests, other genetic tests, etc) may require an “Extra Consultation Analysis” fee. Your coach will reach out to you if this is applicable.

You understand and accept that refunds will not be provided once the team starts to look over your case.

Health Coaching Appointment No Show / Cancellation

Please email our staff at support@reviveDNA.com if you are running late, cannot make your appointment, or need to reschedule at least 24 hours in advance of your appointment.

You may reschedule a session a maximum of twice. Attempting to reschedule a third time will result in a loss of the appointment.

A “no show” is someone who misses an appointment without cancelling it at least 24 hours in advance.

After 10 minutes, if you are not present at your appointment, you are considered a “no show”.

To reschedule a visit after a “no show”, a rescheduling fee will be applied.

Waiver and Severability

No waiver of these Terms of Service by Revive shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure of Revive to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Service will continue in full force and effect.

Entire Agreement

These Terms of Service, our Privacy Policy, and Platform Consent constitute the sole and entire agreement between you and Revive with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Services.

Miscellaneous

These Terms of Service and any dispute or claim arising out of, or related to, them or the Site, their subject matter or their formation (in each case, including non-contractual disputes or claims) will be governed by and construed in accordance with California law, without regard to its conflicts of laws principles and excluding the applicability of United Nations Convention for the International Sale of Goods. To the extent that any lawsuit or court proceeding is permitted hereunder, you and Revive agree to exclusively litigate such disputes in the state courts located in Orange County and the federal courts located in San Francisco County, California, and both parties consent to venue and personal jurisdiction in California. You may not assign any of your rights in these Terms of Service, and any such attempt is void. Revive may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Any claim you might have against Revive must be brought within two (2) years after the cause of action arises, or such claim or cause of action is barred. You also acknowledge and agree that any applicable state law implementation of the Uniform Computer Information Transactions Act (including any available remedies or laws) shall not apply to these Terms and is hereby disclaimed. A printed version of these Terms and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent as other documents and records originally generated and maintained in printed form. Please contact Revive if you wish to receive a printed copy of these Terms.

Revive and you are not legal partners or agents of one another. The relationship between you and Revive is and shall be that of independent contractors and nothing in these Terms shall be construed or used to create or imply any relationship of partners, joint ventures, or employer and employee.

You may not assign or otherwise transfer these Terms or the license granted hereunder or delegate any of your duties specified herein, in whole or in part, without Revive’s prior written consent. Any attempt of assignment, delegation, or transfer in violation of these Terms shall be void, of no effect, and a material breach of these Terms. Notwithstanding the foregoing, Revive may assign these Terms in whole or in part. Moreover, Revive may delegate its rights and responsibilities or use contractors or agents to fulfill its obligations under these Terms.

If any of these Terms are deemed inconsistent with applicable law, then such term(s) shall be interpreted in accordance with law, and no other terms will be modified. In the event any provision of these Terms is found by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, you agree that unless it materially affects the entire intent and purpose of these Terms, the invalidity, voidness, or unenforceability shall affect neither the validity of these Terms nor the remaining provisions herein, and the provision in question shall be deemed to be replaced with a valid and enforceable provision most closely reflecting the intent and purpose of the original provision. If we choose not to enforce any of these Terms, we are not waiving our rights.

If the performance of any part of these Terms by either party is prevented, hindered, delayed or otherwise made impracticable by reason of any flood, riot, fire, pandemic, public health crisis, judicial or governmental action, emergency, labour disputes, act of God or any other causes beyond the control of either party, that party shall be excused from such to the extent that it is prevented, hindered or delayed by such causes.

Your Comments and Concerns

If you have any feedback, comments, requests for support, or other communications about the Services, you should contact Revive’s Customer Support. You may contact Customer Support at support@reviveDNA.com.

Revive is a personalized health report service, which enables users to obtain detailed information and reports based on their genome. Revive strongly encourages those who use our service to consult and work with an experienced healthcare provider as our services are not to replace the relationship with a licensed doctor or regular medical screenings.